Orders
Why am I not charged GST?
The Canada Revenue Agency legally requires small businesses to charge GST when sales exceed $30,000 annually. As a start-up, it is highly unlikely that our sales will reach this point in the very near future. While there are perks and write-offs for charging GST, we felt it was most important to keep our prices as low as possible - to pass the savings on to you. While we may charge GST in the future, it is not curently in the plans.
Can I return an item if I'm dissatisfied?
Genaerally speaking, all sales are final.
There are specific exceptions to this rule (defective products, etc.) that will be handled on a case-by-case basis.
In regard to our wax products, please take a moment to familiarize yourself with soy wax and its post burn/melt properties. More information on this can be found throughout our website or on our Facebook page.
What are your shipping rates?
Shipping Rates for wax and home products are as follows:
Local Whitecourt, AB pick-up (designated days): FREE
Delivery within 4km range of Whitecourt, AB (designated days): $5 (*CURRENT PROMOTION - FREE LOCAL DELIVERY - AUTOMATICALLY APPLIED AT CHECK OUT)
Shipping to B.C., AB, SK & MB: $20 flat rate
Shipping to the rest of Canada: $25 flat rate
Orders over $100: FREE